Last Updated: 19 January 2026
Basil Official offers refunds only for products that are damaged during transit. Please read this policy carefully before making a purchase.
Eligibility for Refund
A refund will be issued only if:
- The product received is physically damaged
- The damage occurred during shipping
- A complaint is raised within 48 hours of delivery
- Clear photo and/or video proof of the damaged product and packaging is provided
If you miss the 48-hour window, the claim is rejected. No exceptions.
Non-Eligible Cases
Refunds will not be provided for:
- Size or fit issues
- Color variation due to screen differences
- Change of mind after purchase
- Normal wear and tear
- Damage caused after delivery
- Incorrect or incomplete claims
If the product isn’t damaged, you don’t get a refund. Period.
Refund Process
- Email us at basilofficial99@gmail.com
- Mention your order ID
- Attach clear photos/videos showing the damage
- Our team will review the claim within 3–5 business days
If the claim is valid, the refund will be approved.
Refund Method & Timeline
- Approved refunds will be processed to the original payment method only
- Refunds are initiated within 5–7 business days after approval
- Bank or payment gateway processing time may vary
No cash refunds. No wallet credits unless we explicitly decide otherwise.
Right to Reject Claims
Basil Official reserves the right to:
- Reject refund requests that do not meet policy conditions
- Ask for additional proof if required
- Decline claims suspected to be fraudulent or misleading
Abuse the system once, and future requests may be blocked.
Contact Information
For refund-related queries, contact:
Email: basilofficial99@gmail.com